Weight Scale Device Issues

Below are some of the most common BodyTrace 'Error' codes and how to resolve them. If you (i) see a code on your scale that is not listed, or (ii) try to troubleshoot the 'Error' on your own to no avail, please reach out to service@GatherMed.com. If you need device instructions, visit this article.

Error 2

Measurement error
How to resolve: stand still so the weight can lock.

Error 4

Low battery error
How to resolve: replace batteries

Error 4

Cell/network error
How to resolve: move scale to another cellular data hotspot

Error 5

Connection error
How to resolve: move scale to another cellular data hotspot

Error 6

Send error
How to resolve: move scale to another cellular data hotspot

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Last updated on December 14, 2021