BodyTrace Troubleshoot Blood Pressure Device

Common Issues

Please use this article for reference if a patient is having issues with their blood pressure device. If you are looking for instructions on how to use the device, please visit this article. This digital blood pressure monitor was designed to measure the blood pressure and heartbeat rate of adults with an arm circumference of 22 - 42 cm (9 - 17 inches). This device is intended for indoor, home use.

The most common issues are:

Bad cell service
Blood pressure cuff is too tight

The most common ways to fix these issues:

Have patient move closer to a window and take a reading
Loosen the blood pressure cuff
Take the batteries out and insert back into device to restart

Device Error Codes

The device will give an error code if something is wrong with a reading. Please ask the patient for which Error Code appeared on the device and find the corresponding code below.

Er 1

Issue - Battery low
Solution - Replace batteries with four Duracell AAs.

Er 2

Issue - Movement detected
Solution - Avoid moving or talking while taking a measurement. After securing the cuff and assuming the correct posture, consider waiting for five minutes to settle down before starting a measurement.

Er 3

Issue - Measurement out of range
Solution - Confirm that the cuff is secured correctly on your exposed arm. Remove all clothing and jewelry from your arm. If you feel unwell, contact a medical professional.

Er 4

Issue - No cellular coverage
Solution - Move to another area, closer to a window. Use the device at a location where you get a strong cellular signal with your mobile phone.

Er 5

Issue - Cellular connection error
Solution - Move to another area, closer to a window. Use the device at a location where you get a strong cellular connection with your mobile phone.

Er 6

Issue - Data transmission error
Solution - Move to another area, closer to a window. Use the device at a location where you get a strong cellular connection with your mobile phone.

Er 7

Issue - Internal error
Solution - Replace batteries with four Duracell AAs. If issue persists, contact customer support.

Er 8 & Er 9

Issue - Provisioning error
Solution - Retake measurement. If issue persists, contact customer support.

Er 10 & Er 11

Issue - Subscription suspended
Solution - Contact customer support.

Er 15 - Er 24

Issue - System error
Solution - Contact customer support.

Technical & Compliance Information

FCC ID: XMR201404UC15

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause
undesired operation.