Patient Alerts

Setting Patient Alerts is a critical part of the GatherMed platform. Setting up these alerts allows the GatherMed platform to send notifications to the patient when they are non-compliant or out of their set medical range.

After completing this learning guide, you will be able to:

• Set reading ranges 
• Send medical alerts 
• Send compliance alerts
• Manage alerts

Set Reading Ranges

Navigate to the Patient Profile by using the Patients Dashboard. Once in the Patient Profile, you will see six different tabs:

• Details
• Settings
• Readings
• Encounters
• Compliance
• Alerts

Select the Settings tab. This tab allows you to set the Reading Ranges for individual patients to monitor their care. The current ranges you can set:

• Blood Pressure - Systolic & Diastolic 
• Heart Rate
• Weight
• Blood Glucose - Fasting & Post Meal

To begin setting the patient Reading Ranges, make sure the appropriate Supervising Provider is selected from the drop-down menu. Next, scroll down to the appropriate Readings Ranges you would like to set (blood pressure, etc). 

• Use the Blue Circle Icons to set the ranges by dragging them to the left or right. 
• Select the up or down arrow in the Take reading time(s) daily box to set how many times a patient should take a reading in a day. 
• The number of times a patient should take a reading is also the number of Compliance Alerts a patient will receive daily by SMS or email. 

Enable Patient Alerts

Once the Reading Ranges are set, the patient and the Supervising Provider will receive a Medical Alert if the patient’s readings fall outside of this set range. 

Make sure you selected the Alerts Checkbox in your Provider Profile to receive alerts. To check this, go to Settings>Details>Contact Methods. 

To enable patient Compliance Alerts and  Medical Alerts; 

• navigate to the Details tab in the Patient Profile
• Scroll down to Contact Methods
• Make sure the Alert Checkbox is selected next to the Contact Method

Currently, patients do not receive any alerts to landlines/home phones, so please do not select this option for alerts.***

Manage Alerts

Once a patient starts receiving alerts, they will show up in the Compliance tab and the Alerts tab in the Patient Profile. 

The Compliance tab will show the following alert information:

• Reading Type - blood pressure, weight, etc. 
• Expected - expected readings per day
• Registered - actual readings per day 
• Alert Date - day the alert was sent to patient 
• Managed - if the alert was managed by a provider in the platform
• Managed Date - what day a provider managed the alert
• Provider - name of provider who managed alert

Manage Compliance Alert

To manage a Compliance Alert, select the Eye Icon to the right of the alert. This will open the Compliance Alert where you can update:

• Status
• Managed Date
• Managed By 
• Notes

Click Save and the alert information will be updated in the Compliance tab. 

Manage Medical Alert

The Alerts tab shows Medical Alerts, including the following information:

• Reading Type - blood pressure, etc. 
• Reading Level - Stage 2 Hypertension, etc.
• Reading - 140/90 mmHg, etc. 
• Alert Date - day alert was sent
• Managed - if the alert was managed by a provider in the platform
• Managed Date - what day a provider managed the alert
• Provider - name of provider who managed alert

To manage a Medical Alert, select the Eye Icon to the right of the alert. This will open the Medical Alert where you can update:

• Status
• Managed Date
• Managed By 
• Notes

Click Save and the alert information will be updated in the Alerts tab.